A Firestick is a device you can use to stream your favorite content on a smart TV or traditional TV. It streams content from the internet using apps, browsers, add-ons, reports, etc. You can install several verified and unverified apps and add-ons on your Firestick. Although Firestick works effortlessly and connects to the internet easily, problems happen because it is an electronic device. So, let’s start solving the problem: “Firestick connected to Wi-Fi But Not the Internet.”

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How To Fix: Firestick Connected To Wi-Fi But Not Internet?

In this blog, I’ll discuss one of the most common problems users experience with Firestick devices. Several times Firestick devices connect to the wi-fi but not the internet, and I’ll tell you about some ways you can fix this issue.


No internet or slow internet means minutes or hours of buffering. With slow internet, you would not get your favorite content, skins, add-ons, etc. Your favorite content from apps like Prime Video, Netflix, and more will give you streams with a buffer. However, you can stop buffering altogether with a few simple hacks, and resetting is one of them.slow internet

You might be wondering what we are going to reset. Well, I’ll tell you about resetting your Firestick device and Modem or Router. Want to learn the best Browser for Chromebook? Read This.

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Resetting The Firestick To Default Settings By Remote

The first option for the solution for the problem of Fix Firestick Connected to Wi-Fi but Not the Internet. You can reset your Firestick to the default settings if you have your Fire TV remote with you. Here is how to reset it.

  1. Firstly, Open the Home screen of your Firestick and navigate to the Settings tab at the top. settings tab
  2. Secondly, Click on it and navigate to the My Fire TV option.
  3. Then, After clicking on the My Fire TV option, scroll down and click on the Reset/Reset to Factory Defaults option.reset firestick
  4. Lastly, a dialogue box will ask you to confirm your decision and select the reset option.

That was it. Your Firestick will take 5-8 minutes to reset to its default settings. Try not to turn off the power and unplug the Firestick while resetting.

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Resetting The Firestick With Firestick’s Remote Buttons Combo

You might need to follow this method if you can not access the settings because of a black screen or a frozen system. To do this, concurrently press and hold on the back and right buttons of your Firestick’s remote. You might need to press them for about 10-12 seconds. Doing this will automatically start the resetting process. Your Firestick will be ready with on-screen instructions for you to follow. Click here for Terrarium TV for Firestick.

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Resetting The Firestick Using Another Remote

You can also reset your Firestick device if you can borrow a remote from someone owning the same Firestick as yours. You can pair it with your device and reset your Firestick device by following all the steps from the first approach.

firestick remote

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Using the Fire TV App

So, let’s come to the next solution for the problem of Fix Firestick Connected to Wi-Fi but Not to the Internet. Amazon has decent FireTV apps for both iOS and Android devices. You can use these apps to control your Firestick and perform actions like volume up/down, channel change, access menu, and more.

firetv app

You can install the app from the play store you use and start the resetting process by connecting to the same wi-fi as your Firestick. By doing this, your FireTV app will automatically detect your Firestick, and you will be able to use the app to control its navigation. Now, follow the same path (Home Screen-> Settings-> System-> Reset/Reset to Factory Settings) from step 1 to reset your Firestick. Read this article to learn how to watch pay-per-view on Firestick.

Use Your TV Remote

You can use your TV remote to control your Firestick with HDMI Consumer Electronics Control technology. However, you have to enable these CEC settings on your TV. These settings, locations, and names vary from TV to TV, so you might have to spend a little time on the internet to find yours.

reset using remote

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Resetting Firestick without Wi-Fi, a Fire TV App, or Remotes

Coming to the next section of the solution for the problem of Fix Firestick is Connected to Wi-Fi but Not the Internet.

All previously-mentioned methods require you to access the same Wi-fi, your or someone else’s same remote, a TV remote with CEC, or the Fire TV app. However, you can try this method if you can not access all these things. I would also like to add that this method is not always successful. 

I know you will not be in a great mindset if you have to follow this method, but it is worth trying. You can try to fool your Firestick into believing you are on the same wi-fi network you were using before.


To do so, you can change your router’s name and password to the last wi-fi name and password your Firestick was using. You can also try to create a hotspot with the same wi-fi network and password as the last wi-fi. Both these actions can fool your Firestick into believing you are using the same wi-fi network. It will connect the Firestick and your phone to the same wi-fi making it easier to use the Fire TV app as a remote.

All these methods can help you to reset your Firestick devices which usually helps them connect to the internet.

Read This: How to Mirror Mac to Firestick Easily | Step-by-Step Guide

Resetting the Firestick Device Without a Remote

You can use two other methods to reset your Firestick device to its default settings if you do not have a remote.


Remember, the first method uses the Fire TV app, and the second is your TV’s remote.

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Rebooting Your Modem and Router

You can try to restart your Modem and Router if you experience buffering issues. However, if it does not resolve the issue, you can reboot your devices to solve it. Here is how.

  1. Unplug the router and the Modem and wait for at least 30 or 40 seconds to let the device cool down and indicate to your computers, ISP, and other devices that the Modem is offline. unplug the router and the modem
  2. Now, plug in your Modem, and if it does not power on in the first few seconds, press the power button to turn it on.restart router
  3. Then, wait another minute to let the Modem authenticate with your Internet Service Provider.
  4. Now lastly, plug in your router if you have a different router. People that use a router-Modem combination can skip this step. Wait for two minutes and let your router boot up. It gives your devices, like computers, laptops, phones, etc., a new IP address.

If resetting the Firestick and Modem/router does not work, you can also try using a wired connection or a VPN to check if the problem occurs because of your internet connection. You can also try to clear your Firestick’s RAM to resolve buffering issues. Want to learn how to install Xfinity stream on firestick? Read this.

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I hope these methods can fix the internet connectivity issues of your Firestick. If not, consider replacing the Firestick or calling their customer care executives to check if they have some extra tips. So, that was the end of firestick connected to wi-fi but not to the internet problem, and I hope you solved it using our prescribed steps. Also, learn how to use Chromecast without Wifi.

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