I am sure you have heard of and are probably playing Tom Clancy’s The Division. The game is visually incredible to play on your Xbox, PS3 or popularly, on a PC. But some PC gamers have faced an issue i.e. “The Division Black Screen” with the game. When they enter the game, they are left hanging with just a black screen.
Many frustrated people are searching for answers, and if you are one of them, you are at the right place. I have listed a few methods by following which you can hopefully get rid of the black screen issue on Tom Clancy’s The Division game. So let’s get started.
3 Ways to Fix The Division Black Screen Error
Change the Resolution
When you launch the game and get stuck with the never-ending black screen can try out changing the window resolution of the game during the loading screen. All you need to do is, launch the game through its shortcut icon and then once the window pops up, press ALT+enter keys together to enter a windowed mode on your system.
Wait for the game to load in this small windowed version and then, once it finishes loading and greets you with the start-up screen, and then enter into the full-size window of the original resolution, by pressing the ALT+enter keys again. If it did not work the first time, close the game and relaunch it with the same short windowed resolution from the beginning, instead of switching to it midway.
This seems to do the fix for the division black screen error. If it unluckily did not work for you, well, don’t worry. There are a few more methods which I can suggest you try out. Keep scrolling.
Clear the Game Data
By game data, I mean the intermittent files created by the game during its execution. These files include some cache data and other temporary log files as well. They can make way to free up some space because when you install these so-called “junk cleaner” apps, they delete the cache and other redundant data. You could try and do the same.
Go into the game’s root folder wherever it may be, depending on the path you specified during the installation. Usually it will be buried under the C drive, under a separate folder named after the game, something like ‘The Division.’ Open the folder and look for the data folder which will have the cache files. Clear the entries and clear them out from your recycle bin as well.
Stop the game’s support process if it is running in the system memory, by checking the task manager. End the tasks related to the division, and restart your computer for good measure. Then, restart the game in the way mentioned earlier, by pressing ALT and enter keys to shrink the window resolution.
It should normally launch now, without the annoying black screen, though note that it might take longer to load up since we just cleared the files that speed up the start-up time of the game.
If the game loads up, great! Just be sure to wait till you get the welcome screen before you maximize the game window by pressing ALT+Enter. This way you won’t face the division black screen issue. Did not work? Move on to the next method.
Set New Default Resolution
There is always an XML file in your game files that determines the default settings before the user can change it. To edit the default XML settings, go to the location where the game is installed. It will usually be at C:\Users\(name)\Documents\My Games\Tom Clancy’s The Division.
You will find a file named as GFXSettings.Rogue_x64.xml there. Open it using a text editor. Navigate down to line number 13. Look for the word that says windowed. You will need to change it to Fullscreen. The final file should look something like this:
<RESOLUTION Width=”2560″ Height=”1440″ RefreshRate=”144″ />
<OPTION Name=”Fullscreen” Registered=”True” Type=”Bool” Value=”false” />
<OPTION Name=”Contact Shadows” Registered=”True” Type=”Enum” Value=”Sun Low”>
That’s it. Save it and close out the file browser. Now the game should run fine with the new window parameters. You can play the game in full-screen mode and will have to resort to using the windows+d button to force yourself into the desktop.
There is just one small thing that might get on your nerves. This is not a permanent fix to the black screen problem. You will have to manually do the same things every single time you want to launch the game and not just per boot of your PC.
Once the game closes down, the window parameters somehow get reset to what they were before. So you may not be able to relaunch the game after closing it down the first time.
I suggest you keep the shortcut file handy to the file mentioned above location, as you will be visiting that directory a lot (assuming that you play The Division quite often than expected).
These methods are honestly half-baked ways of getting the game to run on your PC for the time being, at least until the people behind this figure something out. I’m sure they’re doing all they can, or at least I hope so. I am one of you PC gamers too, and I do not want those Xbox rockers to be laughing at me for too long either! Try one of these methods, and surely it will work.
Some users reported that the sounds were a bit funny after the window sizes were modified. If that happens to you, a simple reboot of your PC followed by the same steps seems to work, momentarily. Hope, you won’t face, the division black screen issue ever. Good luck!