Fix Uplay has Detected an Unrecoverable Error and Must Shut Down


Ubisoft is a very well-known game designer. They have made a ton of awesome games, including my favorites such as Assassin’s Creed and Watchdogs. They have designed their game launcher software called as Uplay. But often, you may have been faced with this error, “Uplay has Detected an Unrecoverable Error and Must Shut Down”. Annoying, isn’t it? There is a way to fix it, and here is how.


Follow these methods one after the other, and you might be able to get rid of that error prompt in one of them. Let’s get started.

How to Solve Uplay has Detected an Unrecoverable Error and Must Shut Down

Update to the Latest Version

If it was a minor compatibility issue with your system and uplay, a simple update should be able to fix it. To download the latest version of uplay, visit this link.

You will find the most recent available version there. It will replace most of the old files and thereby replace any patches that might have gone bad after constantly running over time.

If this admittedly predictable method did not work, you could try other methods that follow.

Clear the Cache and Restart the Game

I cannot guarantee that this will fix Uplay has Detected an Unrecoverable Error and Must Shutdown error, but it is worth a shot, isn’t it? Go to the directory where you have installed the game from Ubisoft. It will usually be under the uplay directory in the parent drive.

Commonly it will be the C drive>>Program files>>Ubisoft. It may vary based on the default taken by the wizard at first launch.

Ubisoft Login
Ubisoft Login

Once you find a folder which will typically be named as cache, delete it and its contents. Then, restart your game and see if the problem with Uplay has been resolved. If it has not been solved yet, restart your entire PC and then try again.

Cache memory is the one which can comfortably hold faulty data and can cause the game not to run correctly sometimes. Especially the ones which use a parallel game launching software as Ubisoft does. It might work, in which case, rejoice! If it didn’t, well, let us keep scrolling shall we?

See also: How to fix “ERR_SPDY_PROTOCOL_ERROR” in Google Chrome

Terminate Uplay from Background and Restart

Use the task manager to kill all the uplay related tasks from the background context. Then restart the services back up again using the game shortcut you have on your desktop (hopefully). Sometimes, the start-up of these program segments may not have been properly, so it would cause the game launched through Uplay not to run correctly. So restarting it after closing it down may fix the errors.

If restarting does not fix a program, in this case, the error message that prompts “Uplay has detected an unrecoverable error and must shut down,” the next method will have to be done.

Downgrade to the Previous Version

I don’t think this is a good idea, but it is worth trying if none of the other options seem to work for uplay has detected an unrecoverable error and must shut down issue. An older version could still be available for download at their website. A simple google search will get you what you need. From your current erroneous version, downgrade to the immediate lower version and see if it fixes the issue.

The idea is that a company always moves to a newer version after releasing a stable version for the current version. So if the newer version of Uplay seems to be buggy, downgrade to the older stable version of the software to solve uplay has detected an unrecoverable error and must shutdown error. Uplay will still support pretty much all the games available currently, and will most likely work fine.

Stay on the lower version until you see that the internet has come up with a newer fix to the problem faced by the present version of Uplay. Then you can upgrade to it and continue using it on the daily and it might resolve, Uplay has Detected an Unrecoverable Error and Must Shut Down.

Reinstall Uplay

This is the most common thing that every user face with this “Uplay has Detected an Unrecoverable Error and Must Shutdown” error would think of doing, but hesitate and come to the internet for better, more comfortable, alternative ways to fix the issue.

Well, if you find yourself in this paragraph, I guess your luck has run out. You will have to uninstall the existing game launcher installed on your system completely. Then reinstall it from their website or from the file which you have buried somewhere in your downloads folder.

Reinstall Uplay
Reinstall Uplay

While uninstalling, make sure you also delete the residue of any files left in the path where it was originally install. This might work in fixing uplay has detected an unrecoverable error and must shut down. This way, you will stop any redundant data to rewrite on the newer files while reinstalling.

It is better you pick some other location than the default directory to install Uplay this time around. Not that it would make all the difference, but it wouldn’t hurt to try it. Who knows? A newer local disk space might be just what the gamer’s doctor ordered!

See also: Fix “Unfortunately Google Search Has Stopped Working” Error

Final Words

Despite the hundreds of forums and community threads bearing the same question of “uplay has detected an unrecoverable error and must shut down” and complaints from users of the newer versions of Uplay, Ubisoft seems to be quiet about it.

Sure, they are working on an update to fix the problem of uplay has detected an unrecoverable error and must shutdown, but then again, they are always working! I suppose as their loyal customers; we have no other choice but to follow any of the above methods to get by the issue for as long as possible.

Then, once they have released a new, bug-free version (assuming that they will!). We can continue using that during our daily gaming time. Until then, happy troubleshooting this error of Uplay has Detected an Unrecoverable Error and Must Shutdown, my friends!


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