Last updated: November 13, 2025
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HelloFresh is one of the world’s leading meal-kit services, offering flexibility with its recipes and delivery schedules. However, if you need to take a break or permanently end your subscription, knowing the exact steps and, most importantly, the cutoff deadline is crucial to avoid unwanted charges.
This guide provides the most current, official methods for canceling your HelloFresh plan using a desktop or the mobile app, ensuring you successfully deactivate your account.
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What is HelloFresh?
In case you are unaware of the functioning of Hellofresh, well, you need to know the basics about it. Hellofresh is a multinational company from Germany that provides meal kits to users. The company began in November 2011 under the idea of Dominik Richter. Moreover, it is among the most extensive meal-kit services available in the United States. Thus, there is a massive demand for these services in every possible area around the globe. However, Hellofresh mainly serves Canada, Australia, New Zealand, and the USA. Further, they have recently opened their facilities to Western European countries like France, Belgium, England, and the Netherlands.
The central idea behind Hellofresh comes from providing ingredients for a meal to the customers. The elements are uncooked and kept as fresh as possible. Once the customers receive their kit, they must cook according to the recipe cards. The average time for each recipe does not exceed a time duration of more than 40-45 minutes. Thus, the users can have a quick guide to healthy and safe food available. Moreover, you can purchase a subscription to receive their services regularly. You can also cancel your Hello Fresh subscription as per the requirement.
Crucial Cancellation Deadline: Read This First
The most critical detail when canceling HelloFresh is the weekly cutoff time.
To avoid being charged for your next box, you must cancel your subscription (or skip the week) by 11:59 p.m. PST (Pacific Standard Time) five days before your next scheduled delivery date.
- If you miss the deadline, you will receive and be charged for the upcoming delivery, and the cancellation will take effect the following week.
- Recommendation: Always check the specific cut-off date and time listed under your “Plan Settings” in your account, as local time zones might affect the deadline.
Method 1: Canceling HelloFresh on Desktop (Recommended)
Canceling through the website is the most reliable method, as all subscription management options are clearly visible.
Step-by-Step Guide for Desktop or Mobile Browser:
- Log In to Your Account: Go to the official HelloFresh website and log in using your email and password.
- Access Account Settings: Click on your name in the upper right-hand corner of the page. From the dropdown menu, select “Account Settings.”
- Navigate to Plan Settings: On the left-hand menu (or by scrolling down), locate and select “Plan settings” (or “Manage Plan”).
- Initiate Cancellation: Scroll down to the bottom of the Plan Settings page. Under the “Status” section, you will find the link to “Cancel Plan” or “Manage” (which then leads to cancellation).
- Follow Prompts & Decline Offers: HelloFresh will present you with offers to skip weeks or a discount to stay. You must scroll down and click “Cancel Anyway” to proceed.
- Provide a Reason: Select a reason for your cancellation. This step is mandatory.
- Final Confirmation: Click “Cancel Anyway” one final time to finalize the deactivation.
- Verify via Email: After successfully canceling, you will receive an immediate confirmation email from HelloFresh. Save this email for your records.
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Method 2: Canceling via the HelloFresh Mobile App
While the mobile app is great for managing menus, it often acts as a portal, redirecting you to the mobile website to complete the cancellation.
- Open the App and Log In: Launch the HelloFresh mobile app on your Android or iOS device.
- Go to Settings: Tap the “Settings” icon (usually a gear icon or your profile icon) in the bottom navigation bar.
- Find the Management Link: Look for a link labeled “Plan settings,” “Subscription,” or “Manage Subscription.” Tapping this will typically open a dedicated browser window or tab.
- Complete on Mobile Website: This browser window will require you to log in again and follow Steps 4-8 from the Desktop method above (scrolling to the bottom of the “Plan settings” page to find “Cancel Plan”).
Alternative Cancellation Method (Contact Customer Support)
If you encounter technical issues on the website, or if you are past the cut-off deadline and need to request an exception, contacting customer service is the fastest way to resolve it.
- Live Chat: Access the HelloFresh Live Chat feature through their Help Center on the website. This is often the quickest way to get immediate confirmation of cancellation from a representative.
- Phone: Call the HelloFresh customer support line. Have your account information ready (email address, last delivery date) before you call.
FAQs
Can I cancel HelloFresh at any time?
Yes, your subscription can be canceled at any time. However, to avoid payment for the next scheduled delivery, you must cancel by the 11:59 p.m. PST deadline, five days before your next delivery date.
Can I pause my subscription instead of canceling?
Absolutely. HelloFresh allows you to easily skip or pause delivery weeks directly from your “My Menu” page. This is a great, flexible option if you only need a temporary break or are unsure about a full cancellation.
Will I get a refund if I cancel after the cut-off?
No. HelloFresh generally does not offer refunds for boxes that have already been processed, prepared, or shipped (meaning you canceled after the five-day cutoff). The cancellation will only apply to future, unprocessed orders.
What is the approximate cost of HelloFresh?
The cost of HelloFresh is highly variable and depends on your plan size (number of meals per week and servings per meal). Generally, prices range from approximately $8.99 to $12.50 per serving, plus shipping fees. You can view your specific plan details and price per serving within your “Account Settings.”
Conclusion
Successfully canceling your HelloFresh account is a straightforward process that requires you to use the website (or the app’s redirect to the mobile site) and, critically, adhere to the five-day, 11:59 p.m. PST cutoff deadline.
Always ensure you complete the full cancellation process, including providing a reason and clicking the final confirmation button, and always save the confirmation email you receive. If in doubt, a quick call or chat with customer service can provide immediate assurance that your subscription has been fully deactivated.
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