9 Ways to Troubleshoot Verizon Fios TV Issues {Updated}

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Verizon Fios TV is not just a cable TV! With Fios TV, you can stream your favorite shows, watch premium programs, and pick a custom plan that suits you the best. However, a small glitch in the Fios television can put a halt on your entertainment. Thus, you must know how to Troubleshoot Verizon Fios TV Issues.

Many times, Verizon Fios TV users have complained about the blue screen or wavy pictures. Though it is not possible to completely eliminate technical hiccups, you can top some extent troubleshoot such annoying glitches only by following a few simple steps.

Find here, how you can troubleshoot varied issues associated with Verizon Fios television and continue watching your favorite shows without interruption.

How to Troubleshoot Verizon Fios TV Issues

Problem 1: Snowy Reception

Sometimes, the background image on your Verizon Fios is visible, but you see a layer of snow over it. This picture is described as grainy, hazy or foggy.

You can troubleshoot this problem by following the given steps:

Snowy Reception
Snowy Reception
  1. Check whether other televisions are having the same snowy reception issue. If yes, you would require contacting Verizon Fiber Service as the problem is not with your TV.
  2. Ensure that you have set your TV and VCR to channel number 3 or 4. In case changing the channel on your device is not helpful and the problem persists, try to change the channel via the remote control of your device.
  3. Check all equipment connections. If you have connected VCR or DVR to your television, try to play a movie to check whether you are experiencing the snowy reception. If yes, disconnect your VCR or DVR from your television and reconnect them. Make sure you have connected them tightly. This just might Troubleshoot Verizon Fios TV issue.

Problem 2: No Reception

When there is no picture at all, you can Troubleshoot Verizon Fios TV automatically.

Fix issues with FiOS Television picture

Fix remote and Set-top box issues

If still unable to eliminate the glitch, your FiOS TV is having the problems. Follow the given troubleshooting steps:

No Reception
No Reception
  1. Ensure you have turned on your TV’s power button. Press the power button on your TV. Make sure you have turned on the wall switch into which you have plugged in your TV cable.
  2. Change the channel to either 3 or 4 using your television’s remote control.
  3. Re-plug your television cord. This will verify whether the issue is with your television or the set-top box.
  4. Ensure you have properly plugged in your set-top box and kept it on.
  5. Check your other electrical equipment whether they are working or not. If not, there must be a power outage.

Problem 3: Television screen is Blue

When your television screen completely turns blue, you have to follow the given steps to Troubleshoot Verizon Fios TV:

Television screen is Blue
Television screen is Blue
  1. Change the channel on your VCR to 3 or 4. In most cases, users experience blue screen issue when their VCR is not set to channel number 3 or 4. Therefore, attempt using the channel buttons provided on your VCR or the remote control of your VCR to change the channel. If this did not resolve your issue, go to the next step.
  2. Ensure your television is not in the Video mode. If it is so, there are 3 ways that you can follow to change your television mode via remote control:
  3. You will see a Mode key on your remote control; press it. Toggle through the displayed option to select TV.
  4. To change the mode of your television from Video to TV, press the provided Video key on your remote control.
  5. Press the Menu button and go to Audio/Video setup. In here, you will see the “TV” option; press it on.
  6. In case you are unable to change the mode, refer to the user manual of your TV for more information.
  7. Ensure you have properly plugged in your set-top box and turned it on.
  8. Check whether other televisions are having the same blue screen issue. If yes, you would require contacting Verizon Fiber Service as the problem is not with your TV.

Problem 4: Wavy Lines

While watching TV, sometimes, you see diagonal wavy lines rolling over the picture. To troubleshoot this problem, follow the below-given steps:

Wavy Lines
Wavy Lines
  1. Check all the equipment connection. For this, disconnect all your equipment, including set-top box, VCR and DVD, from your television and reconnect them. Ensure all the connections are hand tight.
  2. Check whether other televisions are having the same wavy reception issue. If yes, you would require contacting Verizon Fiber Service as the problem is not with your TV.

Problem 5: Zig-Zag Lines

Instead of wavy lines, the TV might display zig-zag lines or pattern over the picture. You can troubleshoot this issue as well by following the below-given troubleshooting steps:

Zig-Zag Lines
Zig-Zag Lines
  1. Check all the equipment connection as sometimes, due to vibration from your television, the wires get loosely connected. Therefore, disconnect all your equipment, including set-top box, VCR and DVD, from your television and reconnect them. Ensure all the connections are hand tight.
  2. Check whether other televisions that are connected to different outlets are having the same zig-zag pattern issue. If yes, you would require contacting Verizon Fiber Service. Also, check whether this problem is arising on only one outlet or not. Ensure there are no disconnected or loose cables.

Problem 6: Horizontal Lines

If only one channel is displaying horizontal lines going through your television screen, Troubleshoot Verizon Fios TV Issues by following the below steps:

Horizontal Lines
Horizontal Lines
  1. Check all the equipment connection as sometimes, the wires get loosened due to vibration from your television. Therefore, disconnect all your equipment, including set-top box, VCR and DVD, from your television and reconnect them. Ensure all the connections are hand tight.
  2. Check whether other televisions that are connected to different outlets are showing the same horizontal lines issue. If yes, you would require contacting Verizon Fiber Service. Also, check whether this problem is arising only on one outlet or not. Ensure there are no loose cables.

Problem 7: Screen Is Green, Red or Completely Washed-Out

If you see a particular over saturated color like red or green on your television screen, troubleshoot it by following the below step wise instructions:

Screen Is Red
Screen Is Red
  1. Check if the color problem is arising on DVD/VCR or on any other channels. If yes, you have to adjust the color of your television using the access panel, which is provided just below the screen, or on the back of your TV set. You can also use your remote control. In case you are not able to figure out, where the color adjustment panel is, go through your TV’s user manual.
  2. If you are experiencing the color problem only on a single channel and not on your DVD/VCR, you need to contact Verizon Fiber Service.

Problem 8: Television Picture Is Too Small

Sometimes, the television screen has top and bottom borders, a band across the screen or a distorted picture. In such a case, you can easily Fix Verizon Fios TV Issues by following the below steps:

  1. Check whether other channels have the same black border issue. If not, there are chances that the program that you are watching is being aired in the letterbox format.
  2. If the television screen is distorted, play the DVD or VCR tape. The issue still persists? You may be experiencing a problem with your television equipment. Therefore, review the user guide or contact the manufacturer of your television.

Problem 9: Pixelate or Tiling Problem

In most cases, due to loose connection, users face pixelate or tile issues. To eliminate this problem, remove the coaxial connections from the television equipment, set-top box and wall connection, and reconnect them. Ensure that all the connections are secure. Also, inspect all the cable for any damage that must be causing of reduced signal strength.

Pixelate or Tiling Problem
Pixelate or Tiling Problem

In case you are not able to resolve the problem by following the afore-given troubleshooting steps, contact customercaretoll Verizon Fios TV Support for further assistance. The experts will help you eliminate the glitch instantly. Hope this article served it’s purpose and helped you Troubleshoot Verizon Fios TV.

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