I`t’s the weekend, and you are about to begin one of your manic gaming session, and out of nowhere, you find that your nifty Xbox One Controller won’t connect.
The Xbox logo keeps on flashing, and the connection keeps dropping intermittently. The controller might keep on randomly disconnecting. I know, it’s frustrating as hell.
You might have tried Microsoft Troubleshooting, and soon realized that it is all but a joke. Well, fret not. Here are a few solutions you can do to get your controller up and working. These are pretty easy to perform. Give one of these a try.
- 1 Solve Xbox One Controller Won’t Connect
- 1.1 Replace your existing controller batteries
- 1.2 Look for uninterrupted power supply
- 1.3 Perform a Factory Reset
- 1.4 Update your controller software
- 1.5 Perform a Power Cycle
- 1.6 Perform a Re-sync
- 1.7 Use a USB-to-micro-USB cable
- 1.8 Employ fewer controllers
- 1.9 Alleviate the Interference
- 1.10 Remove any interfering objects
- 1.11 Remove all connected USB accessories
- 1.12 Try a different console
- 1.13 Help desk
Solve Xbox One Controller Won’t Connect
Replace your existing controller batteries
It’s entirely possible that the reason your Xbox One Controller won’t connect might be due to the cells. It might have drained out over time, and you need to replace those with new ones. You can examine the battery level of your controller by viewing the battery indicator on the Home Screen.
Look for uninterrupted power supply
The first and foremost step is to turn off the power of the wireless controller and turn it on again. You can press and hold the power button for 10 seconds to turn the power off and push it again to turn it back on.
If the controller still fails to connect, Shut down your console at once and turn it on after a while. The light on the controller’s Xbox button will indicate whether the controller connects to the console or not.
Perform a Factory Reset
Most of the times the problem could be due to a recent game update and ever since the update, you keep getting the connection error. In most cases, it is a simple technical fault wherein the communication between the game software and the OS could be the cause of the problem. To get rid of this you could either:
- Reset the console keeping all your apps. If that didn’t work, however, you could
- Delete everything and do a complete factory reset
Update your controller software
Another reason why your Xbox One Controller won’t connect could be when you are running an out of date software for your controller. To update your controller follow the following steps:
- Connect your controller to the console using a USB cable.
- Sign into your Xbox Live account.
- Go to the settings option upon pressing the Menu Button.
- Choose Devices & Accessories.
- Select your controller.
- Choose update and then select continue
- The update should take some time. After you have done it, check your controller and see if the problem is solved.
Perform a Power Cycle
You can fix the Xbox Controller connection error issue by performing a Hard Reset or Full Reboot, also known as a Power Cycle. To do this perform the following:
- Press and hold the Xbox Button on your console for about 10 seconds until it completely turns off.
- Turn the console back on again by pressing the Xbox Button on the console or your controller.
- Examine and see if the issue is resolved or not.
Perform a Re-sync
If you are using a Wireless Controller and your Xbox One Controller won’t connect, you could try and perform a re-sync to fix connectivity issues. Perform the following steps:
- Press the connect button on your console
It is a bit different from the Xbox One S model. You will find it located at a circular button in the front of the console. On other models, it is located on the side near the disc tray.
- Keep on pressing the connect button located at the back of the controller until the Xbox button turns on. When it turns to a solid light after a couple of seconds, it means re-sync has been complete.
Use a USB-to-micro-USB cable
If after following all these steps you are still facing connection error, you could toss away your controller batteries, and instead, use the USB-to-micro-USB cable to connect your console and controller.
When you use a USB cable, your wireless controller gets converted into a wired controller. You can use the cable that you got with your controller, or any other suitable quality USB cable would work just fine.
Plug one end of the USB in the controller, and the other end in the console.
Employ fewer controllers
User can only connect controllers up to a maximum number of eight to a console. If one breaches the utmost limit and connects more controllers, it may cause traffic or disturbance in the functionality and connectivity of the controllers. Do disconnect the extra controllers to maintain the flow of connectivity.
Alleviate the Interference
Other wireless devices like a router, laptop, micro oven, cordless phones, etc. or even some metallic objects like metal doors, shelves or dividers can create an electromagnetic field, and the controller won’t connect to the console.
You should look for any such devices or metallic objects in the gaming zone and keep them away.
Remove any interfering objects
The Xbox Controller works fine up to a distance of 6 m or 19 ft from the console. However, your Xbox One Controller Won’t Connect when specific devices cause some electromagnetic interference with your console.
You should remove any such objects (cell phones, laptops, wireless routers, entertainment hub, Bluetooth devices, and any other wireless devices) that might be interfering with the connection. Once you have kept these articles at bay, try connecting your controller.
Remove all connected USB accessories
Make sure that you remove all types of USB devices connected to the console such as wireless dongles, pen drives, other wired controllers, etc. and then try to connect the controller after restarting the console. If the problem persists, navigate to the next solution.
Try a different console
If all these above steps fail, and your Xbox One Controller Won’t Connect, try connecting another controller to your console. Play for a couple of minutes to test the second controller.
If the second controller works fine, your original controller is probably faulty, and you perhaps need to replace it. Head over to your Microsoft account, go to Device Support and request a replacement controller.
If the connection error exists on both the controller, the fault may be with your Xbox controller, and you need to service it.
Xbox One provides Personalized Customer Support Services on a friendly platform. In case of trouble regarding wireless connection, Gamer may contact Xbox Assist through the console device. The solutions available can be helpful in troubleshooting.
If however, any of these following steps didn’t help you, it is highly likely that there is some hardware defect with your unit, and you might have to contact Microsoft Support to assist you further in getting a replacement unit.